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FAQs

INTER CHALET - FAQs
 

FAQs

FAQs

  • INTER CHALET
  • Ferienhaus GmbH
  • INTER CHALET-Haus
  • Heinrich-von-Stephan-Str. 25
  • D-79100 Freiburg
  • Tel: +49 (0)761/21 00 77
  • Fax: +49 (0)761/21 00 154
  • E-mail: info@interchalet.com
  • Internet: www.interchalet.co.uk
Accommodation address
Booking
Cancellation
Change of reservation/ Name change
Cleaning of the property before departure
Daily Arrival
Day of arrival / arrival time
Day of departure / departure time
Deposit
Duty to cooperate, assertion of claims (addresse, time-limit, statutory limitation)
Early booking advantage
Exceeding the maximum number of people
Flights / ferries / rental cars
Garden furniture
Heating
Holiday resort tax
Insurance
Internet / Wi-Fi
Liability / Limitation of liability
Linen
Local service charges
Maximum number of people
Online-bookings
Passport, Visa and Health Requirements, Customs and Exchange Control Regulations
Payment
Payment for online booking
Pets
Postauthorization
Questions about a property
Refrigerator / crockery / technical household appliances
Reservation for the future / Pre-reservation
Short stays
Short-term bookings
Special offers
Special requests / wishes
Subletting
Swimming pool
TV / TV reception
Toddler beds
Toddlers / babies
Toilet paper/ cleaning detergent/ spices
Two pets or more
 

Why INTER CHALET?

Quality
Our team visits the properties personally.
Rates
Fair & attractive prices. Our customers rate our price-performance ratio with 4.2 out of 5 stars.
Service
'Stiftung Warentest’ (German consumer organization) nominated INTER CHALET best in test in the category consulting service and online booking (issue 11/2013).
Trust
Detailed descriptions of all the properties and truthful customer reviews.
Experience
INTER CHALET is a German tour operator specialized in the segment of holiday home rentals since 1974. We have more than 790.000 customers a year, many of them are regular customers!

What our customers say

... about our website and our service.

05.12.2017 Wir buchen wieder!!!!

21.11.2017 Von Beginn an war es für uns sehr einfach und klar, was Interchalet anbietet. Menüführung ...

17.11.2017 Die Buchung hat sehr kurzfristig noch geklappt und die Mitarbeiterin am Telefon war sehr freundlich

09.11.2017 App wäre gut ansonsten gerne wieder

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