We will send you the exact accommodation address together with your travel documents. Unfortunately, we cannot reveal it earlier. The travel documents will be sent approx. 3 weeks prior to your arrival, but only after the receipt of the total amount of the booking price. The travel documents for short term bookings will be sent accordingly.
If you have specific questions to the owner, we will be pleased to forward them to the owners.
You may cancel your booking at any time prior to the start of the holiday. The date your cancellation instruction is received by INTER CHALET shall be the decisive date. If the booking was made with a travel provider, the cancellation can also be performed by the travel agency. It is in your own interest to notify cancellations in writing.
If you cancel your booking before the start of your holiday, the claim for appropriate compensation supersedes the claim for the travel price. In the event of unavoidable extraordinary circumstances at the destination or in close proximity that have a substantial effect on the realization of the journey or the transport of tenants to the destination, INTER CHALET cannot claim compensation. Circumstances are considered unavoidable and extraordinary if they are outside of INTER CHALET’s control and their consequences could not have been avoided even if all reasonable measures had been taken.
INTER CHALET has determined the following compensation rates considering the period between cancellation and the start of the holiday as well as the expected saved expenses and the expected earnings utilizing the travel performances in another way.
We normally calculate standardized cancellation charges as follows:
– up to 43 days before arrival 10% of the total price,
– 42 to 29 days before arrival 50% of the total price,
– 28 to 2 days before arrival 80% of the total price,
– the full cost of the holiday will be charged for later cancellation and non-arrival.
As a hirer you retain the right to prove to INTER CHALET that no damage or considerably less damage than the stipulated cancellation charge was caused. On your demand we are obliged to justify the amount of the compensation.
INTER CHALET can rescind the contract before the start of the holiday if unforeseeable and unavoidable circumstances make it impossible to fulfil the contract. In this case, INTER CHALET loses the entitlement to claim the travel price.
The cancellation procedure will differ from the provisions stipulated above, if you make use of your right to provide a replacement tenant. This, however, is conditional on INTER CHALET as the tour operator being given firm notice well in advance of the departure date, so that the necessary alternative arrangements can be made. It is also conditional on the replacement tenants satisfying the special conditions applicable to the holiday and not contravening any legal requirements or official regulations. When the change of name is confirmed by the tour operator, the new participant will assume the rights and obligations of the contract. For each such procedure a charge of Euro 20 will be made to cover the costs incurred by INTER CHALET in making the change.
Termination for behavioural reasons
INTER CHALET may terminate the travel contract without adhering to a time limit if the traveler strongly disturbs the execution of the journey or endangers third parties or acts contrary to contract in any way. In this case the travel price expires, possible saved expenses or benefits will be credited to ulterior use, including possible credited amounts of the funding agency.
Confirmation of cancellation
You have cancelled a booking and need a confirmation? After expiry of the cancelled travel period you will receive the definite confirmation of cancellation. The definite confirmation of cancellation will be sent to you automatically.
Change of reservation
If you wish to change your booking, the original booking must be cancelled and another holiday home must be booked. In this case the usual cancellation fees apply (see Terms and Conditions).
If the person, in whose name the booking was made, is no longer a member of the party travelling, then the name on the booking must be changed. The fee for the name change is € 20, -. With the confirmation of the name change by the tour operator, the new member enters into the rights and duties of the travel contract.
Each property description contains information on how the cleaning of the property is organized. However, these basic ground rules apply:
The basic cleaning is always carried out by the tenant regardless of whether the final cleaning is included in the travel price or can be booked against payment.
The basic cleaning includes cleaning the kitchen unit, washing and putting away all dishes, removing all remaining food and garbage, stripping off bed linen and sweeping or vacuum cleaning all rooms. The property is to be handed over clean and tidy, so that the rented property is clean and tidy for the next tenant.
Final cleaning additionally includes thorough cleaning of the kitchen/kitchenette and bath/shower/WC as well as mopping the floors. Many properties leave you the option of carrying out the final cleaning yourself or having it cleaned by the landlord against payment. Details and prices can be found in the respective property description at “prices and extra charges”. Please order the final cleaning well in advance if you would like to exercise this option. In case no costs are mentioned at “extra charges”, the final cleaning is included in the travel price.
In many holiday homes and apartments, daily arrivals and departures are possible, whereas a minimum rental is always given (see price list for information). As a rule, daily arrivals/departures are possible mainly in the low season (summer: approx. until 15.06. and from 15.09.; winter: approx. until 22.12. and from 29.03.).
Overview: Daily arrivals > summer
Overview: Daily arrivals > winter
Unless otherwise stated, arrival time is always between 4 pm and 6 pm on the day of arrival. If you realize during your journey that you cannot arrive at the agreed time, it is necessary to inform the caretaker/Key-holder straight away and in due time. He will then try his best to arrange your check-in, possibly charging a fee. Be aware that a late check-in nevertheless cannot be guaranteed. Please check your travel documents for different arrival times.
Day of arrival / differing arrival days
For logistic reasons, other nonconforming arrival days are often not possible. In each case a different arrival day than the one confirmed on your booking confirmation must be requested at INTER CHALET. If it is possible, INTER CHALET will send you a written confirmation.
On the day of departure, according to your booking confirmation the rented property must be vacated no later than 10 am and handed over to the landlord or his authorised representative cleaned and in the same conditions as when it was accepted. Please check your travel documents for different departure times.
The address for the hand-over of the keys may differ from the address of the holiday home.
A deposit is requested as a security in case something in the holiday property / apartment may break. Please check the “extra charges” in the property description for information about the amount of the deposit. Please pay the deposit unrequested to the owner or landlord. In most cases, the deposit must be paid in cash and in Euros upon arrival. If credit cards are also or exclusively accepted, it will be stated in the “extra charges”. The deposit will be refunded when the rented property is returned in proper conditions. In some cases the deposit will only be refunded by bank transfer after the departure of the customer.
As a customer you must inform INTER CHALET or your travel provider if you do not receive the required travel documents within the time limit stipulated by us. In the event of a default in performance, statutory provisions require that you take all reasonable steps to help remedy the problem and minimize or prevent any ensuing damage. This specifically entails an obligation to report complaints without delay. Culpable failure to comply will bar you from making any claims in this respect. If your holiday is not supplied in accordance with the terms of our contract or if you find a fault in the rented property you can request remedial action.
If this happens you should immediately contact us directly or through your travel agency preferably by phone, but also by email at
Postfach 5420, 79021 Freiburg, GERMANY
Tel. + 49 (0) 761 21 00 77
Office address, e.g. for special delivery letters:
79100 Freiburg, GERMANY
so that appropriate action can be taken to check the complaint and, if necessary, to remedy the problem or provide redress.
Service providers (landlords, caretakers, agencies etc.) do not operate as tour managers and are not representatives of INTER CHALET, nor are they authorized to accept claims or to make or receive legally binding statements.
Claims against INTER CHALET for failure to perform or improper performance of the services agreed in our contract may be filed after the contractual end of the holiday, and we strongly advise that these be made in writing.
Your travel provider (travel agency, internet portal or website, etc.) is entitled to accept claims for guarantee and compensation on your behalf and forward them to INTER CHALET.
Claims are conditional on the performance or substitute performance of services accepted by you not having been provided as agreed in our contract, on your immediate notification of defective performance, and of adequate remedial action not having been taken. You can terminate the holiday contract if the holiday has been substantially impaired by defective performance. As a rule this is conditional on whether you have given INTER CHALET an appropriate period of notice to take remedial action and this period having elapsed with no result.
A period of notice is not required when remedial action is refused by INTER CHALET in its capacity as tour operator, or if immediate remedial action is required.
Claims by the customer are subject to a limitation period of 2 years according to § 651 i paragraph 3 BGB (German Civil Code). The limitation period begins on the day the journey ends according to the contract. Statutory provisions regarding the suspension of the period of limitations (§§ 203 ff. BGB) apply in this case also without any restriction.
The limitation period for claims by the customer regarding damage to life, body or health, deliberate or negligent breach of duty on the part of INTER CHALET, a legal representative or an agent of INTER CHALET as well as from other statutory provisions than § 651 (i) section 3 BGB (e.g. according to §§ 241 section 2, 311, 832 ff. BGB) is subject to the respective statutory provisions.
INTER CHALET does not take part in a voluntary dispute resolution procedure before a dispute resolution body for consumers.
Referring to all travel contracts concluded in electronic legal transactions, INTER CHALET points out the European online dispute resolution platform
When booking selected apartment complexes early, you will be rewarded with attractive reductions on the rental price. You will find the information on the early booking advantage together with the conditions concerning the amount of reduction, the travel period and the booking deadline in the individual property description.
As a rule, exceeding the maximum number of people stated in the property description is not allowed as the properties are equipped for that specific number (beds, crockery, etc.).
Exceptions are those properties, where according to the property description an extra bed can be ordered. In any case, extra beds must be ordered with the booking and sometimes confirmed by INTER CHALET and the voucher must have a note on it.
If the maximum number of persons is exceeded by you or potential visitors, the landlord has the right to refuse or evict those over the limit or to demand a proportion of the rental plus extras.
In exceptional cases, INTER CHALET can ask the landlord whether the maximum number can be exceeded with children and babies.
When booking ferries and rental cars as well as rental properties by the company Interhome AG, INTER CHALET only takes the function of an intermediary. The business conditions/cancellation conditions of the respective service provider or Interhome AG form the basis for these bookings.
If garden furniture is stated in the property description, it does not necessarily mean that there is a garden chair for every person. This also applies to deck chairs, which are often limited. For hygienic reasons the cushions for the deck chairs are not provided by the owner. Deck chairs and sunshades are only provided, if they are mentioned in the property description.
Apartments and holiday cottages in summer regions, especially in the South, do not always have heating. As a rule, central heating as well as gas, electric, kerosene or wood/pellet stoves are operated by the tenants, information on how to use them can be provided by the landlord/caretaker.
For every booking from 18 December 2018 we have taken out a travel cancellation insurance within the scope of a group insurance contract with the German insurance company Europäische Reiseversicherung AG. This insurance is included in the rental price. All participating travellers join this group insurance contract automatically as insured person upon booking. You will receive a booking confirmation along with the insurance certificate that contains the conditions and further details.
You can improve your insurance coverage for your journey with the Travel Insurance Package (curtailment, health and luggage insurance) for € 35 per booking.
The insurance benefits of the INTER CHALET Travel Insurance Package can only be claimed by citizens living in member states of the EU. Thank you for your understanding.
Here you find our tailor made travel insurances for the needs of INTER CHALET clients.
Please find the information about the insurance protection for all bookings made before December, 18th, 2018 here.
Private liability insurance usually regulates damages to properties, caused by clients. We recommend that you check if your insurance covers such damages, at home and abroad as well as purchasing additional travel insurance.
You have booked two properties. Is it possible to take out only one insurance for both properties?
No, unfortunately this is not possible for technical reasons.
Internet/ Wi-Fi is only available when stated explicitly in property description. We do not furnish a guarantee for the constant availability, compatibility or security. It is up to you to take necessary precautions for your end devices. The usage may be limited. Internet access/ Wi-Fi is generally for the purpose of a holiday, i.e. not suited for business purposes and the like. The usage of internet/ Wi-Fi is at your own risk. When using internet/ Wi-Fi the user has to adhere to applicable law. This applies in particular regarding the illegal uploading of files and material (i.e. movies, music) which are protected by copyright but are still made available on the web illegally via file sharing networks and the like. You are also responsible to point out the applicable law to any people who are travelling with you (including underage persons) and to undertake control measures. In case of a negligent failure to fulfill your obligations, according to this text “internet/ Wi-Fi”, you exempt us from any third party claim.
INTER CHALET’s liability for the violation of contractual obligations which are not physical injuries shall be limited to three times the total rental price, provided that damage to the tenant was not occasioned maliciously. Any possible additional claims according to international agreements or legal provisions based on such remain unaffected by these limitations.
“Linen” always indicates bed linen and towels whereas number and size can vary from landlord to landlord. Each property description indicates whether bed linen and towels are provided or whether you have to bring them with you or have the possibility of hiring them on-site. The standard width of queen-size and double sofa beds is 1.40 m.
If it is possible to hire bed linen and/ or towels at the location and you wish to avail of this service, please specify this at the time of booking. Tea-towels are sometimes provided by landlords, but we generally recommend that you bring your own. You always have to bring your own pool or beach towels.
Details and information about possible local service charges are published together with the property description under the link “Prices”. Costs, which depend on consumption (e.g. electricity, gas, heating, fire wood, water) are paid to the landlord or caretaker, depending on the use made of them, at the end of the stay. Local service charges, which do not depend on consumption, must be paid on arrival. The payment is normally cash.
Local service charges must also be paid in full for children and babies.
The maximum number of persons stated in the description and confirmed on the voucher must not be exceeded by the guests and their potential visitors. The maximum number of persons also includes children and babies, unless otherwise agreed with INTER CHALET and confirmed on the voucher. If the maximum number of persons is exceeded by guests and their potential visitors, the landlord has the right to refuse or evict those over the limit or to demand a proportion of the rental plus extras.
All holiday properties can be booked online via our website: www.interchalet.co.uk.
Before concluding the booking, you must read and accept our Terms & Conditions.
The payment is made by credit/debit card, direct debit, PayPal (the maximum amount is EUR 8.000) or bank transfer. Payment by credit/debit card or PayPal is mandatory for customers living outside of Germany, Austria and Switzerland.
After concluding an online-booking, the confirmation can be printed. Additionally INTER CHALET will send you an e-mail confirming that we received your booking.
The travel contract comes into effect upon the written booking confirmation which you will receive together with the Confirmation for voluntary Insurance for Single Travel Services and – if taken out – the insurance policy within the next few days. We point out that the right of withdrawal does not apply for the offered services according to statutory provision of applicable law according to §§ 312 et sqq. The regulations at “cancellation” in these terms and conditions apply.
The down payment is 20 % of the travel price. The amount is due immediately after receipt of the booking confirmation. The final payment will be deducted 4 weeks prior to the travel date. For bookings within 4 weeks prior to the travel date the total amount has to be paid immediately.
Your travel documents will be sent to you by post or e-mail.
In case we have not received the down and / or final payment within the indicated periods, we have the right to withdraw from the travel contract after sending a reminder with a given deadline and to charge cancellation fees according to our terms & conditions.
To enter the countries Denmark, Finland, France, Germany, Italy, Croatia, The Netherlands, Norway, Austria, Portugal, Sweden, Switzerland, Spain, Czech Republic and Hungary, citizens of the European Union need a valid passport or identity card. Children younger that 16 need their own identity card or passport. For entering into the Czech Republic, children younger than 16 need their own identity card with photo.
To enter the USA, citizens of the European Union need an electronic passport which must be valid at least until the departure date, child identity cards and entries in parent’s passports, in order to enter the country without visa, are not accepted anymore. Please note, that the US government prescribes an Electronic System for Travel Authorization - ESTA - by law for travellers to the USA from countries without a general visa requirement. Please view https://travel.state.gov/content/travel/en/us-visas/tourism-visit.html for entry requirements (e.g. a visa may be required). Citizens of Bulgaria, Croatia, Poland, Romania and Cyprus need visas to travel to the United States. We recommend you to inform yourself in this regard prior to your booking. There are currently no vaccination or health requirements.
You are responsible for complying with any regulations necessary for the performance of the holiday (travel documents, vaccinations, exchange control regulations, customs regulations and possible import requirements for your pet). Any costs incurred as a result of failure to comply with these regulations, particularly the payment of cancellation charges, will be your responsibility unless they were due to culpable provision of incorrect information of a failure to provided information by INTER CHALET.
Citizens of other countries will receive adequate information from their consulate.
The payment is made by credit/debit card, direct debit, PayPal (the maximum amount is EUR 8.000) or bank transfer. Payment by credit/debit card or PayPal is mandatory for customers living outside of Germany, Austria and Switzerland.
The down payment is 20% of the travel price. The amount is due immediately after receipt of the booking confirmation. The final payment will be deducted 4 weeks prior to the travel date. For bookings within 4 weeks prior to the travel date the total amount has to be paid immediately.
In case we have not received the down and / or final payment within the indicated periods, we have the right to withdraw from the travel contract after sending a reminder with a given deadline and to charge cancellation fees according to our Terms & Conditions.
Customer’s Money Hedge
Zurich Insurance plc
Platz der Einheit 2
Tel. +49 (0)69 7115 0
Fax +49 (0)69 7115 3422
The services provided by us are generally not suitable for people with restricted mobility, however, we would be happy to assist in individual cases.
The relevant property description will also tell you whether or not a pet (dog or cat only) is allowed. Even if a pet is allowed in the property concerned, prior notification must always be given when booking and an indication must be given of type and size. Permission applies basically to only one pet, unless otherwise stated in the property description.
If pets are not allowed, this does not necessarily mean that there will not be pets in the house, holiday complex etc., or that pets may not occasionally be kept in the property you have booked. This can, for instance, depend on the structure of a holiday complex with some private properties which cannot be regulated in this way, or on whether the landlord of a country property keeps a dog himself and wants to avoid conflict with visiting dogs.
In case pets are basically allowed, that does not necessarily mean, that you can bring them everywhere. In almost all holiday resorts, dogs are e.g. not allowed at public places such as pool and green areas or restaurants. Often, dogs have to be kept on lead. It is beyond question, that dogs are also NOT allowed in the pools of all detached houses. Pets must not be left alone in the property.
In almost all countries, the new European Union pet passport with a registered rabies inoculation is required for dogs and cats. For identification, the animals must have a microchip under the skin. For certain breeds, especially fighting dogs, many countries impose severe import regulations or forbid their import at all. Please contact in time your veterinarian or the internet for information.
If your credit card should expire between the booking date (date of the 20 % down payment) and the date of the final payment (3-4 weeks prior to the arrival), we cannot charge the outstanding amount from your bank account.
You will receive an email from us asking you to inform us about your new credit card details. In order to pass them on safely we set up a purpose built website. The link can be found in the email or on our website at “Service” and “Postauthorization”. The data you enter is securely transmitted through SSL encryption. If you prefer to give us the data over the phone please call us at +49 (0) 761 210077.
Our Data Protection Officer is:
Prof. Clemens Pustejovsky
Tel. +49 (0)761 2168 680
Fax +49 (0)761 2168 688
Any INTER CHALET advisor is responsible for a certain region and knows it very well. She or he is in permanent contact with the owners / contract partners and most often knows the properties personally.
Our recommendation: when you call our service centre, have the property code (e.g. PVC160) ready and you will be connected to the competent advisor. In case, the advisor cannot give an immediate answer to your question, she or he will promptly ask the owner.
A refrigerator is part of the standard furniture and therefore not explicitly mentioned in the property description. In some Scandinavian properties, a refrigerator is not provided, for further information please call our service centre.
Full crockery and cutlery is usually provided in the holiday cottages and apartments for the number of persons booked. Technical household appliances, for example, fridge, oven, microwave, dishwasher, coffee machine or washing machine, are only provided if they are explicitly mentioned in the description.
Please note for all bookings in 2017:
From the season of 2017 onwards, the availability of a refrigerator will explicitly be mentioned in the property descriptions. If none is mentioned in the property description, it means that none is provided.
It is not permitted to bring along electronic devices which have a high consumption of resources, i.e. air conditioning, mini pools etc.
We are continuously working towards completing our offer of holiday homes for you. Next to the ones that can already be booked, you have the possibility of making a pre-reservation for other holiday homes and holiday apartments for the future.
You can make a pre-reservation one season in advance. Please call us or send us an e-mail, fax or letter with the following information:
- property code (e.g. ABC100)
- date of arrival
- duration of your stay
- number of people travelling
- your contact details (name, address, phone number, e-mail address)
Pre-reservations are generally nonbinding. With publication of the property on our homepage, or, at the latest with publication of the correspondent program* you will receive our binding booking confirmation. You may then cancel the reservation without any cost within 14 days.
Please note: we can only accept one pre-reservation per person.
* Publication of
- Winter program: middle of June
- CASA program: end of September
- Scandinavia program: end of October
- all other Summer programs: middle of November
There are special offers for many holiday homes. You will find these in the individual property description under the heading "Prices" or on our homepage under the heading "Special Offers". Please note that variable local costs must be paid for the complete duration of stay, despite the special offer. If the duration of stay overlaps two travel seasons, the lower price per week or per day will be taken as a basis for the reduction.
We will be pleased to forward any of your special requests to the owner/ caretaker of the property. Please be aware though, that we cannot guarantee the fulfilment of these requests. Special requests as well as bookings under certain conditions are valid only when INTER CHALET confirms them in writing.
The subletting of holiday homes and holiday apartments of INTER CHALET is not permitted. Neither is the commercialisation as tour operator with own pricing.
The property description indicates whether a holiday cottage or complex has a swimming pool. The description usually states the opening times of the pool within the season. Please note, however, that these opening and closing dates may change according to weather conditions.
For pools in holiday complexes etc. please observe the opening hours specified by the management and any special bathing regulations or prohibitions. These may concern the wearing of bathing shorts in the pool, the bringing of balls, airbeds and similar objects into the pool or the necessity of wearing swimming caps (especially in Italy).
TV in the property description indicates a colour television. If satellite or cable TV is available, this will be indicated in the text by “satellite TV” or “cable TV”. The reception of channels in the guests’ respective language cannot be guaranteed.
The property description will tell you whether a toddler bed is available. Toddler beds can be of different forms and sizes. If a toddler bed in mentioned, it normally has the size 60 cm x 120 cm and is suited for children up to 2 years. As a rule, linen has to be brought. We also recommend bringing your own pillow and cover. Please check the property description if a toddler bed can be ordered within the maximum number of people or if effectively an additional person is allowed. In any case, toddler beds must be ordered with the booking and sometimes confirmed by INTER CHALET and the voucher must have a note on it. Normally only one toddler bed is available.
Toddlers and babies are considered as persons when renting a holiday cottage. Any local service charge depending on occupancy must be paid also for toddlers and babies.
You will almost always have to bring toilet paper as well as washing-up liquid and detergent and spices for cooking.
As a rule, permission of bringing a pet applies always for one animal (dogs and cats only), unless otherwise stated in the property description. It is however possible to ask the owner if you can bring a second pet. Please send an e-mail, a fax or a letter with information about breed, size and number of pets or call us directly. We will be pleased to forward your request to the owner.
The rate of visitor’s tax at the individual locations cannot be specified in the property description because the exact amounts are not always fixed at the time of going to print/ internet release. Depending on the location, the cost can range from approx. € 0,50 to € 7 per person/ day (there may be a reduced rate for children). The holiday resort tax has to be paid locally.
The holiday resort tax has gradually been introduced in Italy and Spain. It will constantly expand over additional cities and areas. The rate of the holiday resort tax may differ depending on local authorities and regions.